q58 Privacy Policy — Your Data, Our Responsibility

1 Introduction

This Privacy Policy applies to all players who access q58 via the website or mobile app. It covers the collection, use, storage and protection of personal data for players based in Pakistan. When you register an account, make a PKR deposit or place a bet on q58, you are agreeing to the practices described in this policy.

q58 takes data privacy seriously. We understand that players share sensitive information — including identity details and payment account numbers — when they sign up and transact on our platform. Our commitment is to handle that information responsibly, keep it secure and never misuse it.

2 Data We Collect

q58 collects personal data in two ways: information you provide directly and information collected automatically when you use the platform. Here is a breakdown of what we collect and why:

We do not collect sensitive categories of personal data such as biometric data, health records, political opinions or religious beliefs. If you choose to share any such information voluntarily in a support conversation, it will not be stored beyond what is needed to resolve your query.

3 How We Use Your Data

The personal data q58 collects is used for the following purposes. We process your data only where we have a legitimate reason to do so:

• To create and manage your player account, including verifying your identity and age before your first withdrawal
• To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported Pakistani payment methods
• To send you account-related notifications such as deposit confirmations, withdrawal status updates and security alerts via SMS or email
• To detect and prevent fraud, money laundering, account takeover and other forms of abuse on the platform
• To provide customer support and resolve disputes, complaints or queries raised by you
• To monitor responsible gaming indicators and apply any limits or restrictions you have set on your account
• To improve the q58 platform based on how players interact with it — which games are popular, where navigation causes difficulty, how the app performs on different devices
• To send promotional communications about bonuses and offers — but only if you have opted in to marketing messages

4 Payment Data & PKR Transactions

Because q58 operates entirely in PKR and processes payments through Pakistani mobile wallets and banking channels, we handle payment data with particular care. Here is how payment information is managed on the platform:

• Payment credentials such as your JazzCash PIN, Easypaisa PIN or bank internet banking password are never requested by q58 and are never stored on our servers.
• We record the mobile wallet number or bank account number associated with each deposit for transaction matching and withdrawal routing purposes.
• All data transmitted between your device and q58 during a deposit or withdrawal is encrypted using TLS (Transport Layer Security).
• Withdrawal requests are matched against your registered payment method to prevent funds being sent to an account that does not belong to you.
• Transaction records are retained for a defined period as part of our standard financial record-keeping obligations — see the Data Retention section for details.

5 Sharing Your Data

q58 does not sell your personal data. We share it only in the limited circumstances described below, and only to the extent necessary:

• Payment Providers — Your payment account details are shared with JazzCash, Easypaisa, Raast or your bank solely to process the transaction you have initiated.
• Identity Verification Services — If we use a third-party identity verification tool to confirm your age or identity, the relevant data points are shared with that provider under a data processing agreement.
• Fraud Prevention Systems — Technical data such as IP address, device fingerprint and behavioural patterns may be shared with anti-fraud services to detect and block suspicious activity.
• Legal Obligations — If q58 is required to disclose data by a valid court order or legal process, we will comply. We will notify you of any such request where we are legally permitted to do so.
• Business Transfers — In the event of a merger, acquisition or sale of assets, player data may be transferred to the acquiring entity. Players will be notified before their data is transferred and any new terms take effect.

6 Cookies & Tracking

q58 uses cookies and similar technologies on the website and app. A cookie is a small file stored on your device that helps the platform function correctly and remember your preferences. Here is how we use them:

• Essential Cookies — Required for the platform to work. These manage your login session, keep your account secure and remember your language and currency preferences. They cannot be switched off.
• Performance Cookies — Help us understand how players navigate the platform — which pages load slowly, where errors occur, how the app performs on Android devices commonly used in Pakistan. Data collected is aggregated and anonymous.
• Preference Cookies — Remember your settings such as display preferences, responsible gaming limits you have set, and your preferred deposit method so you do not have to re-enter it every time.

q58 does not use third-party advertising cookies or tracking pixels. We do not run retargeting campaigns that follow you across other websites after you leave q58. You can manage cookie preferences through your browser settings — however, disabling essential cookies will affect your ability to log in and use the platform normally.

7 Data Retention

q58 retains personal data for as long as it is needed to fulfil the purposes described in this policy or to comply with applicable record-keeping requirements. The following retention periods apply:

• Active Account Data — Retained for the full lifetime of your account plus a reasonable post-closure period to handle any outstanding queries, disputes or legal claims.
• Transaction Records — PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction for financial record-keeping purposes.
• Support Communications — Chat logs and email records are retained for up to two years from the date of the interaction unless a longer period is needed for an ongoing dispute.
• Identity Verification Documents — Copies of any CNIC or verification documents submitted are retained for the duration of your account and for a defined period after closure, in line with anti-fraud obligations.
• Marketing Preferences — Records of your marketing opt-in or opt-out choices are retained indefinitely to ensure we honour your preferences going forward.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. We review our data retention practices regularly and update them when the purposes for which data was collected have clearly expired.

8 Data Security

Keeping your data secure is a core responsibility at q58. We use a combination of technical and organisational measures to protect personal information from unauthorised access, disclosure or loss:

• All data transmitted between your device and q58 is encrypted using TLS. This applies to the website, the mobile app and all API communications.
• Passwords are stored in a hashed format — even q58 staff cannot read your password. If you forget it, it must be reset, not retrieved.
• Access to player data within the q58 organisation is restricted on a need-to-know basis. Staff who handle player data are subject to confidentiality obligations.
• Our systems are monitored continuously for unusual activity, and security assessments are carried out on a regular basis.
• Two-factor authentication (2FA) is available for player accounts and is strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised access even if your password is compromised.

Despite these measures, no internet-based system is completely risk-free. If you suspect your account has been accessed without your permission, change your password immediately and contact q58 support. We will investigate and take appropriate action, which may include temporarily locking the account while the situation is reviewed.

9 Your Rights

As a q58 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your registered email address or mobile number so we can verify your identity before processing the request.

10 Children's Privacy

q58 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register, deposit or use q58 in any capacity.

If we discover that an account belongs to a person under 18 — through an age verification check, a report from a parent or guardian, or any other means — we will immediately close that account, return any real-money balance to the original payment source and delete the associated personal data, retaining only what is necessary for fraud prevention records.

11 Changes to This Policy

q58 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data protection expectations, or updates to the services we offer. When we make changes, the revised policy will be published on this page with a new "Last updated" date.

For material changes — such as new ways of using your data or new third-party sharing arrangements — we will notify registered players by email or via an in-app notification before the changes take effect. Continued use of q58 after the effective date of any revision constitutes acceptance of the updated policy.

We recommend checking this page periodically, especially if you are using q58 actively. The date shown at the top of this page tells you when the policy was last revised.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or want to raise a concern about how q58 handles your personal information, you can reach the q58 support team through the following channel:

We aim to respond to all data-related requests within a reasonable timeframe. Complex requests — such as full data exports or account deletion with transaction record review — may take a little longer, and we will keep you updated on progress if that is the case.